Booking
Send the details, and a time is agreed with you.
Choose the visit and the property size, and the price shows straight away. Add the address and the day that suits, and a time is agreed with you. Nothing is charged until you agree.
How a booking runs
Four steps, no account and no card detailsUse the booking form. Choose the visit, the property size and whether it is furnished, and the price from the published list shows straight away.
Add the address and the day that suits. An email follows at once with the price set out in writing.
A reply confirms a time on your day, fitted around the handover. Private landlords receive the invoice at this point, payable within 48 hours; agencies are invoiced when the report is delivered.
The visit is confirmed by email and held in the diary. To move it, reply to that email; it is free with 48 hours' notice.
What to include
Five details, and the reply can confirm everything at once- Property
- Full address and postcode.
- Size
- Number of bedrooms, or the floor area for commercial space, and whether it is furnished.
- Access
- Tenant present, or keys collected from your office. Either works, and the report states which happened.
- Timing
- The handover time the visit has to fit around.
- Contact
- A name and telephone number for the day, in case access goes wrong.
- Check-ins, check-outs and mid-term inspections all book the same way
- Facilities management is arranged by conversation rather than by slot
- Times offered already allow for travel across London, so a confirmed time is one that can be kept
Payment and changes
Nothing is taken at the booking stepAgencies are invoiced when the report lands.
No card details are asked for to hold a slot. Letting and estate agencies are invoiced on delivery of the report, payable within seven days. Private landlords are invoiced once the day and time are agreed and pay within 48 hours, which secures the booking. Payment is by bank transfer to the account shown on the invoice.
Emilecon will never change its bank details by email. If an email appears to do so, check with Emilecon using contact details you already hold before paying.
- Agencies
- Invoiced on delivery, seven days to pay.
- Landlords
- Invoiced at booking, paid in full before the visit.
- Method
- Bank transfer, quoting the invoice number.
- Moving a visit
- Free with at least 48 hours' notice. Inside 48 hours, 50% of the quoted fee applies.
- Full terms
- Terms of business
FAQs
Frequently asked questions.
Is anything charged to hold a slot?
No. No card details are asked for. Agencies are invoiced on delivery of the report, and private landlords when the booking is confirmed.
Can a booking be moved?
Free of charge with at least 48 hours’ notice. Inside 48 hours, 50% of the quoted fee applies.
What if the visit is needed at short notice?
Send a booking request and say it is urgent. Next day and same day visits are fitted in whenever the diary allows.
How many visits can be booked in a day?
Up to five a day: Monday to Friday between 08:00 and 19:00, and Saturday between 10:00 and 15:00.
Booking
Name the day, and the times follow.
Monday to Saturday, in every London postcode, with the report delivered within 3 hours of the visit.